Refund & Return Policy – Divine Kalista

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At Divine Kalista, we want you to be fully satisfied with our natural beauty & personal care products. If you face any issue with your order, we’re here to help.

1. Return Eligibility

We accept returns only if:

You received a damaged, defective, or wrong product.

The product is unused, sealed, and in its original packaging.

A return request is raised within 3 days of delivery.

Note:
For hygiene and safety reasons, opened or used personal care products cannot be returned.

2. Refund Criteria

You are eligible for a refund if:

The product delivered is damaged or wrong.

The return is approved after proper verification.

Refund will be initiated only after we receive and inspect the product.

Refunds are processed within 5–7 business days to your original payment method.

3. Non-Refundable Items

Used or opened products

Items purchased during sale or discount offers

Products damaged due to customer mishandling

Change-of-mind returns

4. Return/Refund Process

Contact us at [your email / WhatsApp / support link] within 3 days.

Share your order ID, issue details, and unboxing video/photos.

Our team will verify and approve the return if eligible. 

We will arrange reverse pickup or ask you to courier the product back (depending on location).

Refund will be issued after product quality check.

5. Cancellations

Orders can be cancelled only before dispatch.

Once shipped, cancellations are not allowed.

6. Contact Us

For any questions or support:
📧 Email: divinekalista05@gmail.com
📞 Phone/WhatsApp: 989667512